• If you received an item which is damaged upon arrival, please contact our Customer Care at immediately and provide the valid proof (Photos or video) of the product.
• You have the right to a full refund on all shipments that arrive damaged, provided you inform us within 3 days of receiving the package.
• To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.
• To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• You must return the products to us within 15 days from the date of purchase. They have to provide a reason and return the said products.

For all above information: email at support@winters.devstaging.knitstudio.in

You must follow the below steps to initiate return request, the following documents and information need to be provided:

• Return request with genuine reason for return
• Pictures of product and packaging
• Copy of Invoice

Note: No Refunds are applicable in EOSS sales period