Refund Policy

Refunds

  • Refunds will be processed to the same form of payment originally used for the purchase within 15 Business days in the Case of Prepaid Orders.
  • For orders payed with Cash on Delivery (COD), refunds will be issued through bank transfers only.
  • Our Customer Care will reach out to you for your bank details, namely the bank account holder name, bank name, branch and IFSC code.
  • We will never request any other bank or card details. If you receive any email claiming to be from us asking you to do so, do not respond and contact our Customer Care team immediately.
  • Please note that we are unable to issue refunds through cash or cheque.

NOTE: If any item is returned by you that do not comply with our Terms of Use, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Terms of Use. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.

Terms of Use

  • If you received an item which is damaged upon arrival, please contact our email: support@knitstudio.in at immediately and provide the valid proof (Photos or video) of the product.
  • You have the right to a full refund on all shipments that arrive damaged, provided you inform us within 24-48 Hours days of receiving the package.
  • To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
  • You must return the products to us within 7 to 10 days from the date of purchase. They have to provide a reason and return the said products.

For all above information: email at support@knitstudio.in

At the time of request for return, the following documents need to be provided:

  • Return request with genuine reason for return
  • Pictures of product and packaging
  • Copy of Invoice

Note: No Refunds are applicable in EOSS sales period

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