FAQ's

General Queries

To make an order from Knit Studio, you simply need to create an account at www.sandbox.knitstudio.in. After creating an account, users can browse, select and order any of our listed products.

We support the following payment options at Knit Studio:

  • Cash On Delivery (available in selected pin codes)
  • Credit Card
  • Debit Card
  • Net banking
  • Other UPI and Payment Wallet

Yes, www.knitstudio.in charge Flat Rs 80/- as shipping charge if the order value is below Rs 499

Yes, you can but only before we have processed your order. You can do so by contacting our customer care at +91-9915552525 & 9877943257. If the order is already processed for shipping then we won’t be able to cancel it.

If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to the platform handling fee collected from the consumer under Knitstudio.in shipping policy.

Normally the return process will take 7 to 10 business days. In case of a return, we will arrange reverse pick-up for your order. But in case your area/pin code does not serve by any of our logistic partners for re-pick-up and delivery then you will have to ship it from your end and you will be reimbursed with Rs. 100/- in your next order.

Yes, if ever a customer doesn’t like the delivered product or the product is not as per the expectation or facing size issue in the received product then the customer can return the same to us in its original condition by informing us within 7 days of receiving the product.

In case customers want to replace the size or color as per their request, then we process the customer’s request as per available stock.

If the customer is eligible and wishes to get the payment refund to the source account then we are happy to refund the payment to his/her credit/Debit card or original method of payment. In the case of a COD order, the amount will be refunded to the customer’s bank account through NEFT.

Note*- Shipping charges won’t be refunded if charged in the order.

Currently, we ship in India only.

Go to this page https://knitstudio.in/login and click “Create a new account”, then just fill in all the needed information and click “create”. After submitting the form, your account will be confirmed and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be sent to your email.

You can easily change all your information on your account. Go to the login page (www.knit studio.in/login) and log in, then click “my account” and “edit”. Here you can change all your contact information.

Our web store is secured with an SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

We will send you the tracking code of the shipment when an order has been successfully placed at knitstudio.in.

Shipping time will be confirmed on the order confirmation document.

knitstudio.in charge of Flat Rs 80/– as shipping charge if the order value is below Rs 499.

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”. You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

Contact

Still have questions?